Privacy policy
Last updated 16 October 2026.
Aussie IT Mate (ABN 84 639 517 747) respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
When you contact us or request a quote, we may collect your name, business name, email address, phone number, location and details of your enquiry. When we provide services, we may also handle information needed to configure devices and accounts.
How we use it
We use your information to respond to enquiries, provide quotes, supply products and services, process warranty claims and send service-related communication. We don't sell your personal information.
Data on devices
Devices we receive for refurbishment, trade-in or recycling are securely data-wiped or physically destroyed. If you need certified data destruction, ask us for a report.
Disclosure
We may share information with trusted suppliers, couriers and manufacturers only as needed to deliver products, services or warranty support, or where required by law.
Website
Our website may use basic analytics and cookies to understand how visitors use the site. You can disable cookies in your browser settings.
Access and correction
You can ask to access or correct the personal information we hold about you at any time.
Contact
For privacy questions or complaints, email info@aussieitmate.com.au. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).